BPO TRAINING INSTITUTES IN ERNAKULAM

 

BPO TRAINING INSTITUTES IN ERNAKULAM- TRANSORZE SOLUTIONS

 

BPO-Business Process Outsourcing

BPO is an acronym that stands for business process outsourcing. Put simply, it is the practice of hiring another company to perform a process that your own business needs to operate. In other words, you're using a third party to handle non-primary business activities for your company.

What is BPO used for?

Organizations engage in business process outsourcing for two main areas of work: back-office functions and front-office functions.

Back-office functions, sometimes called internal business functions, comprise support operations including accounting, information technology (IT) services, human resources (HR), quality assurance and payment processing.

Front-office functions are processes and business operations that serve or relate to existing and potential customers, such as customer relation services, marketing and sales.

Some organizations outsource an entire function, such as the HR department, to a single vendor. Other companies outsource only specific processes within a functional area, such as only payroll processing, while having their own team perform all other HR processes.

Commonly outsourced processes include the following:

• payroll and accounting
• administration
• customer support
• IT management and services
• manufacturing
• marketing
• research
• sales
• shipping and logistics

 

What are the different types of BPO?

BPO is often divided into the following types based on the service provider's location:

• Offshore outsourcing occurs when an organization contracts for services provided with a company in a foreign country.
• Onshore outsourcing, or domestic outsourcing, happens when an organization contracts for services provided by a company that operates in the same country as the hiring organization.
• Nearshore outsourcing is when an organization contracts for services provided by companies based in neighboring countries.

Research firm Gartner categorizes BPO as either horizontal offerings, meaning those functions that are used across multiple industries, or vertical-specific offerings, meaning those that are industry-specific.

KPO, LPO and RPO

Business process outsourcing is sometimes categorized by the types of services being provided; the following three categories are commonly cited:

1. Knowledge process outsourcing (KPO) is when the outsourced service provider is hired not only for its capacity to perform a particular business process or function, but also to provide expertise around it.
2. Legal process outsourcing (LPO) is a type of KPO that is specific to legal services; these range from drafting legal documents and performing legal research to offering advice.
3. Research process outsourcing (RPO) -- another type of KPO -- refers to research and analysis functions; biotech companies, investment firms and marketing agencies are among the types of organizations that engage in RPO for services.

ADVANTAGES OF BPO

Productivity improvements

Cost reduction

Customer Feedback

Improved Service level

The higher level of services with lower cost.

WHY BPO TRAINING @ TRANSORZE

  

• Customized training material.
• Dedicated Faculty having year of experience.
• Focused Training & One-on-One Feedback & Counseling.
• Flexible Class Timings
• 24*7 access to Transorze LMS.
• Special Focus on Interview Preparation.

 

 

TRANSORZE SOLUTIONS -KOCHI

Address: 62/3950-C, 3rd Floor, Parekkat Plaza Karikkamuri Cross Road, near Spectrum Junction, Karikkamuri, Ernakulam South, Ernakulam, Kerala 682011